May 29, 2018
As told by Brandon Thompson, Administrator of CarePlex Orthopaedic ASC
Ambulatory surgery centers—often called ASCs—are innovative medical facilities that focus on providing same-day outpatient surgical care. I am the administrator of CarePlex Orthopaedic ASC (COASC), the only ASC in the area specializing specifically in orthopaedics. With our entire focus on orthopaedics, we are able to provide the safest surgical environment, the top-rated staff, and the best instruments in the field.
Last year, we performed 3,500 procedures and had three infections total, which is a 0.086% infection rate. We achieved this unbelievably low number by breaking down the areas where infection is a risk and maintaining a goal of 100% accuracy in antibiotics protocols. In the cases where there was an infection, it was reported to our Quality Control Committee, who extensively evaluated each case to ensure the efficacy of our protocols. We have a commitment to excellence and will continue striving to make our facility the safest option for a patient’s surgery.
In addition, we were in the top 3% of ASCs in the country for patient satisfaction, with a 97% patient satisfaction rate. This evaluation was based on each patient's entire experience, from the initial phone call to the last follow-up phone call. We were rated highest in competency of care by our nurses, highest in competency and bedside manner of our surgeons, and highest in management of the patient’s postoperative pain. These evaluations are a testament to our commitment to excellence and are only possible if every single staff member remains devoted to the highest possible level of care and brings their best every single day.
Finally, we implemented new technology that affords us the best outcomes possible. We are the only ASC in the region to utilize a 4K video system, which allows for clarity of the joint that the naked eye cannot see. The picture displayed using this system has four times the resolution of a normal system, a wider color gamut, and dramatically improved contrast and depth of field, which all delivers unsurpassed clarity and precision. We are also the only ASC in the region to use an advanced navigation software system for total knee replacements, so we are able to make more precise incisions and decrease surgical time. Decreasing surgical time leads to overall better postoperative recovery.
These claims are things we are extremely proud of, and many wonder how we achieve them. Three areas that set us apart and contribute to our success are: specialization, teamwork, and attention to detail.
In orthopaedics, it is especially important to have dedicated staff. We have an extremely low nurse-to-patient ratio of 1:2, which guarantees that each patient will receive an exceptional degree of individualized care. Our doctors, nurses, and clinical staff are specialists in their field, they take a teamwork approach, and they pay close attention to every detail—from start to finish—to ensure that each patient has a smooth and successful experience. While there is a growing number of ASCs, we are proud to be one of a kind.