Patient Service Coordinator - Physical Therapy

Full Time

Hampton, VA

Job description

The physical therapy patient service representative responsibilities include identifying payer source; verify insurance eligibility, assists patients with completion of paperwork when necessary. The physical therapy patient service representative is involved in assisting with answering department calls and maintaining the cleanliness of the clinic. This position requires flexibility in scheduling as well as coverage of fellow staff as needed possibly in both Hampton and Williamsburg offices.


  • Prints schedules for upcoming appointments
  • Obtains / verifies authorization for dates of service
  • Reviews Electronic Medical Record for needed updated demographics and consent forms
  • Schedules, re-schedules, and cancels appointments as necessary
  • Contacts patients who no show to reschedule, beyond 15 min of scheduled appointment time, documents EMR and notifies appropriate staff
  • Answers phones in a timely manner. Communicates with customers in a courteous and professional manner.
  • Accurately retrieves messages and re-directs to appropriate party as necessary
  • Ability to collect patient copayments, manage a cash drawer, reconcile charges for the end of day procedures. Works well in collaboration with other team members including physicians, therapists, technicians and administration in providing efficient and effective care to our patients
  • Chart preparation for both existing and new patients daily
  • Review patient charts for non-compliance and schedule accordingly to patient and clinic schedules.


  • Basic Typing and 10-key Skill
  • Filing, Scanning, Copying, Faxing
  • Organizational Skills
  • Detail Oriented
  • Basic Knowledge of Microsoft Office Products (Outlook, Excel, Word, Access)
  • Basic Medical Terminology
  • Basic Understanding of Insurance Billing Procedures and Practices
  • Ability to establish and maintain effective working relationships with patients, employees and the public
  • Must demonstrate critical thinking skills to manage day to day basic operations
  • Must be able to work steadily, efficiently and show constant vigilance to the detail of the work
  • Excellent Oral and Written Communication
  • Insurance Benefit Verification and Eligibility
  • Demonstrated success in scheduling, answering phones and previous EHR/EMR System
  • Proficient with Online Payer Resources
  • Posting patient payments

Work Experience Requirements

  • 1-2 Years of scheduling experience


  • High School Diploma/GED
  • Some trade course classes in accounting, business and communication would be helpful

Physical Demand:

  • Frequently standing, walking and sitting. Ability to pull, lift, carry and push less than 10lbs repetitive. Frequent stooping, kneeling, balancing, climbing and balancing. 95% of work will be performed inside with noise and/or vibrations. No extreme heat, cold, wet or humid work environment. Repetitive physical and verbal interaction with patients.

We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Salary: $12.00 - $14.50 per hour



  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance




  • 10 hour shift
  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No weekends


COVID-19 considerations:

All visitors, patients and employees are required to mask while inside the practice.

Work Location: One location