Patient Service Coordinator

Full Time

Suffolk, VA

The patient services representative is responsible for a variety of activities related to patient intake and care. They serve as the first point of contact for patients entering the facility. They greet, check-in and check-out patients, verify information and enter it into the system, collect payments for services, answer the phone, schedule appointments, testing, referrals, and file paperwork.


  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
  • Check patient into EMR system, verify all demographic information and update utilizing internal MDS policy
  • Verify correct ICD-10 and CPT codes are input into the order
  • Interview patients to complete insurance and permission to treat/privacy forms.
  • Collection of all co-payments, coinsurance and patient balances. Work with financial counselor if necessary.
  • Complete and scan patient registrations
  • Provide any necessary lab orders, testing orders, referrals, itineraries, and directions to patient
  • Submit order for insurance authorization as needed
  • Schedule and confirm patient appointments, follow ups and physician referrals
  • Schedule diagnostic testing, referrals and procedures per physician order.
  • Provide any necessary lab orders, testing orders, referrals, itineraries, and directions to patient
  • Fax orders, referrals, office notes, test/lab reports and op notes to the scheduling facility
  • Communicate as needed with physician to facilitate peer-to-peer phone interview
  • Communicate as needed with physician and staff to alter order if there is a coding issue or contraindication
  • Answer telephone and direct calls to appropriate staff
  • Compile, receive and scan disability forms, medical charts, reports & correspondence.
  • Audit the fax batch and distribute medical records (i.e. referrals, reports, records) into the appropriate patient chart.
  • Demonstrates accountability by consistently using appropriate resources and channels to problem solve issues.
  • Meets performance standards as set by the department and overall guidelines and expectations by TOA.
  • Maintains strict confidentiality of sensitive information. Demonstrates sharing of appropriate information and knowledge
  • with team members; adheres to all HIPAA guidelines/regulations.
  • Balance daily collections and reconcile day sheet, turn into business office
  • Consistently ensures verbal communication is courteous, complete, and professional whether using phone or personal
  • contact (coworkers).
  • Consistently ensures written communication is accurate, complete, and professional in look whether word processing or
  • using email.
  • Demonstrates good work ethic by completing all tasks as requested and/or needed.
  • Consistently manages time effectively without impeding the work performance of others.
  • All other duties as assigned


  • Basic Typing and 10-key Skill
  • Filing, Scanning, Copying, Faxing
  • Organizational Skills
  • Detail Oriented
  • Basic Knowledge of Microsoft Office Products (Outlook, Excel, Word, Access)
  • Basic Medical Terminology
  • Basic Understanding of Insurance Billing Procedures and Practices
  • Ability to establish and maintain effective working relationships with patients, employees and the public
  • Must demonstrate critical thinking skills to manage day to day basic operations
  • Must be able to work steadily, efficiently and show constant vigilance to the detail of the work
  • Excellent Oral and Written Communication
  • Insurance Benefit Verification and Eligibility
  • EHR/EMR System
  • Proficient with Online Payer Resources
  • Posting patient payments

Work Experience Requirements

  • 1-2 Years of scheduling experience


  • High School Diploma/GED
  • Some trade course classes in accounting, business and communication would be helpful

Physical Demand:

  • Frequently standing, walking and sitting. Ability to pull, lift, carry and push less than 10lbs repetitive. Frequent stooping, kneeling, balancing, climbing and balancing. 95% of work will be performed inside with noise and/or vibrations. No extreme heat, cold, wet or humid work environment. Repetitive physical and verbal interaction with patients.

We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Work Remotely

  • No

Job Type: Part-time

Expected hours: 20 – 25 per week



  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance




  • Day shift
  • No weekends


Work setting:


  • In-person




  • Medical office: 1 year (Required)


Work Location: In person

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