Call Center Representative

Full Time

Hampton, VA

The appointment scheduler is responsible for all incoming calls to the practice for patient appointments, functions as the primary phone operator and responsible for medical records request completion.


  • Answer phones appropriately and professionally transferring as needed
  • Make patient appointments following proper protocol
  • Obtain proper insurance referrals for patient appointments, as needed
  • Data entry for patient registration, paying attention to all alerts
  • Verify and make corrections to patient registration
  • Reschedule patients as appropriate
  • Monitoring physicians schedules for appropriate scheduling and template adherence
  • Daily review of patient encounters to insure that proper information is available for physician visit
  • Obtain reports and records from outside sources for patient chart
  • Provide requesting patients with work notes/ work restrictions (with the exception of Work Comp patients)
  • Preparing medical records requests
  • Check medical record line & after hours line on assigned day of the week and transferring messages from the line appropriately
  • Training of new staff
  • Retrieving archived records
  • Faxing notes, work notes, orders etc. to hospitals , physical therapy offices and primary care physicians as requested
  • Handling of all physician paperwork needing to be signed by the physician
  • Scanning records and signed paperwork into system, faxing to requestors
  • Other duties as assigned


  • Ability to communicate effectively and professionally with physicians and fellow co-workers
  • Demonstrates flexibility as a team member
  • Demonstrates reliability
  • Strong customer service background and skills
  • Strong computer skills
  • Demonstrates strong problem solving skills

We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.